Frequently Asked Questions

You can change your password directly from the application, either from the login screen or from your account settings.
If you signed in with Google or another third-party provider, password management must be done directly with that service.

You can change your email address in your account settings, directly from the application.
If your account is associated with a Google login or another third-party service, the email address used depends on that service and cannot be modified within the application.

You can permanently delete your account from your profile settings in the mobile application. Deleting your account results in the deletion of your history and associated data.

Please note that deleting your account does not automatically cancel your subscription. If you have an active subscription, you must first cancel it by writing to no-reply@spiraapp.com.

Yes. The spira application can be downloaded and used worldwide, subject to the availability of the Apple or Google stores in your country.

The application is currently available in the following languages: French, English, Spanish, Portuguese, German. Additional languages may be added later. Feel free to contact us if you would like a specific language to be added.

At the moment, the application requires an internet connection to function. Some offline features may be added in future updates.

Your spira account is personal. It records your progress, your programs and your performances. Account sharing could disrupt the tracking of your workouts. We recommend that each user have their own account.

The free version provides access to the basic features of the application and allows you to discover some premium features. The paid version (premium) provides full access to the application's features.

The application allows you to create/generate personalized workouts, modify your workouts, and track your progress.
Workouts can be created manually or automatically generated using the integrated artificial intelligence features. Usage tips are provided in the dedicated section in the application settings.

spira uses artificial intelligence algorithms to generate workouts tailored to your profile. The programs take several elements into account:

• Your fitness level
• Your goals
• Your availability
• Your progress within the application

Workouts may evolve over time to adapt to your performance and your progress.

spira is designed as a support and training assistance tool. Artificial intelligence can offer personalized programs and tailored advice, but it does not replace medical monitoring or the guidance of a healthcare professional when necessary.

Yes. The application adapts programs according to the information you provide and your progress. As you continue using it, spira can adjust your sessions to better match your evolution.

Yes. Generated workouts can be modified and personalized. You can adjust the exercises, duration, or intensity so that they perfectly match your preferences and your situation.

Yes. spira can take your training history into account in order to progressively adapt sessions and support you in your progress.

Yes. The application is designed to be accessible to people of all levels, including beginners. Programs can be adapted according to your level and goals.

If you have an injury or a specific medical condition, we recommend consulting a healthcare professional before starting a training program. spira does not replace medical advice.

If you have not practiced physical activity for a long time, or if you have a health condition, it may be recommended to consult a healthcare professional before starting a new training program.

No. The information provided in the application is for informational and sports purposes. It does not constitute medical advice and should not replace a consultation with a healthcare professional.

You can try the following actions:

• Check your internet connection
• Close and reopen the application
• Check that the application is up to date

If the issue persists, contact our support: no-reply@spiraapp.com.

Make sure your application is up to date. If the problem continues, try restarting your phone. If this is not sufficient, contact our support.

Make sure your internet connection is active when saving. If the issue persists, contact our support so we can check your account.

spira uses certain information (fitness profile, goals, level, training history) to generate personalized programs and improve your experience within the application. This data is used only to provide and improve spira's features.

Yes. spira implements technical and organizational security measures to protect your personal data against unauthorized access, loss, or misuse. Data are processed in accordance with applicable regulations, in particular the General Data Protection Regulation (GDPR).

spira does not sell your personal data. Some data may be processed by technical service providers necessary for the operation of the application (hosting, payment, technical services). These providers are contractually required to respect confidentiality and data protection.

Yes. You can delete your data by deleting your account from the application settings. Deletion results in the removal of your training history and data associated with your account, in accordance with our privacy policy.

Some information related to your activity can be accessed directly within the application. If you wish to exercise your right of access or data portability, you can contact our support at the following address: no-reply@spiraapp.com.